Returns & Refunds Policy

We operate as a consignment store within a preloved business. We sell on behalf of others so we must adhere to our returns and refunds policy to protect the integrity of our merchandise and to ensures fairness and clarity for all parties involved.

You are entitled to return an unwanted item for a full refund back to the original method of payment. You must make contact either by email, WhatsApp, Instagram or Facebook within 24 hours after receipt of the item and return the item within 7 days of purchase.

You must notify us by email info@moot.ie once the item has been returned.

Online returns must be accompanied by both a valid proof of purchase along with everything that was sold with the original item. The original tag must be attached and untampered with or removed.

Items must be unworn, undamaged, free from makeup stains, cigarette smoke, perfume or cooking odours and returned to the store in the same condition as before delivery, otherwise we will be unable to issue a refund.

Items sold on lay-away, during a sale or on deposit schemes are not eligible for refund or return.

Please note that all sales on earrings and swimwear are final both in store and online.

International orders outside the European Union are final

FEES INCURRED BY YOU

All returns are at your expense, i.e. customs, duty charges, postage and packaging. Returns must be made via registered insured post no refunds will be made until they are returned to the store. We do not accept any liability on items which are lost or stolen item within the postal system.

If you did not pay shipping/you received free shipping on your original order, this will be deducted from your refund.

Any items such as bags, card holders, wallets etc. over €150 need to be re-authenticated in store at a cost to you of €25 per authentication.

Refunds can take up to 10 business days to be processed